FAQs
What is my order status?
As soon as your order is placed, you will receive a confirmation email. This is our way of letting you know that we got your order! Please allow approximately 1-3 business days for a follow up email containing your tracking number. These tracking numbers are generated as soon as your package is ready to ship. If you do not receive an emails with your tracking number, feel free to contact customerservice@shop.obama.org.
What is your return policy?
If you are not completely satisfied with your purchase, new and unused merchandise in sellable condition may be returned within 30 days of purchase for a full refund to the original form of payment. Merchandise must be returned in its original, sellable condition and accompanied by the original receipt or order confirmation.
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Exchanges or store credit may be issued within one year of the purchase date for eligible merchandise. Defective merchandise will be replaced, subject to availability.
Shipping charges are nonrefundable. Customers are responsible for return shipping costs unless the merchandise received is incorrect, damaged, or defective.
If you receive an incorrect, damaged, or defective item, please contact Customer Service before returning your merchandise. We will provide return instructions and, when applicable, a prepaid return shipping label. Return shipping costs will not be reimbursed for merchandise returned without prior authorization from Customer Service.
Please allow 7-10 from the time you ship your return, for an email confirmation once your item(s) have been received.
Merchandise for Return or Replacement Should Be Sent To:
Obama Presidential Center
Retail Store - Returns
6001 S. Stony Island Ave.
Chicago, IL 60637
I do not see my item(S) in stock. Does that mean the item is not available?
Generally, if an item is not currently available on our website, it is not available to purchase online or in the store. Please check back with us frequently. We add new products and update our stock levels on a regular basis.
Can I sell my merchandise in your store?
All product submission questions and requests should be sent to customerservice@shop.obama.org. Any physical samples sent to the attention of our buying team will not be returned.
Do you offer gift cards?
No, the Obama Presidential Center Online Shop does not offer gift certificates at this time.
Can I expedite my order?
While we offer only ground services online, on a case by case basis we may be able to expedite your order. If you have any questions about whether your item is available to ship using express services, please contact customerservice@shop.obama.org for more information.
Do you ship Internationally?
Yes, we do offer international shipping at this time. Please see below for further details.
Canada and Hawaii Shipping charges are based upon final weight. Please allow 10–14 business days for delivery.
Asia, Europe, Mexico, South America, and other shipping charges are based upon final weight. Please allow 10–14 business days for delivery.
Brazil, Australia and New Zealand Shipping charges are based upon final weight. Please allow 10–14 business days for delivery.
Where can I get more information on the Obama Foundation?
If you have further questions regarding the Obama Foundation please click here for the Obama Foundation Website.